All Sales are final. There are no refunds or exchanges. This ticket purchase will appear on your credit card statement as TICKET PHILADELPHIA. If your tickets are being mailed to you, it is your responsibility to notify us prior to the performance if you do not receive your tickets so we may reprint them for you upon your presenting the Order Confirmation, credit card used in the purchase and proper photo identification.
Artists are subject to change without prior notice and a change of artist is not cause for a refund. Inclement weather is not a cause for refund unless a performance is actually cancelled. In the event of severe rain or snow, weather updates and performance status are noted on the homepage of www.kimmelcenter.org.
Please note: Kimmel Center Presents and Broadway performances are not recommended for children under 6 years of age, with the exception of programs specifically noted as Family Friendly. This recommendation exists to ensure all of our patrons the best possible experience. For all shows, including those designated as Family Friendly, all audience members, including babes in arms, require a ticket.
Latecomers and those who exit during the performance will be seated at the discretion of the facility staff.
Copying any performance by camera, audio, or video recording equipment is prohibited.
Tickets sold through this website are for the buyer's personal use only. They may not be resold for more than face value. We reserve the right to cancel any order we deem in conflict of this policy. If Ticket Philadelphia believes that the tickets purchased on this order have been resold or are being listed for resale above face value, we will invalidate the tickets and the ticket holder will be denied entrance into the event. The original purchaser will be refunded the ticket price only. Handling and shipping fees will not be refunded. If we cancel your order, or hold your tickets for box office pick-up (with photo ID), we will contact you via email within five business days.
There is an 8-ticket limit per patron, per production on individual tickets.
There may be per-order ticket limits established by concert promoters or show producers for some events. These limits will appear on the specific event page and must be adhered to.