Priority Services Representative

Reports to: Patron Services Manager

Summary:
The Priority Services Representative is responsible for providing personalized ticket service to major donors and board members of Ticket Philadelphia clients. The Priority Services Representative will also serve as contact for the Pennsylvania Ballet, Philadelphia Orchestra, Kimmel Center and Philadelphia POPS Artistic and Development departments for handling priority ticket requests.

Essential Functions:

  • Provide excellent customer service to major donors and board members of Ticket Philadelphia clients by adhering to the Ticket Philadelphia Standards of Excellence.
  • Selling tickets to all client events; accepting subscription orders by telephone and processing ticket exchanges and subscription ticket donations as needed for all major donors and board members.
  • Actively up-sell additional offers such as parking, shipping and dinners.
  • Accurately enter data and process payments.
  • Responsible for accurately processing all donor and board member subscription renewals, package changes, upgrades and orders arriving by mail, telephone, fax, internet and telemarketing.
  • Act as supervisor for the Patron Services Representatives and Associates as requested by the Patron Services Manager or Director or their designated representative.
  • Mentor Patron Services Representatives and Associates.
  • Provide timely response to donors and board members requests for information received by mail, phone and email, as well as, assisting in preparation of mailings and other communications with patrons, donors and board members.
  • Provide invoices to client Finance departments for all inter-company ticket purchases.
  • Work with Project Manager to manage house, press, and artistic seat allocations for Philadelphia Orchestra and Philadelphia POPS events, including Development and Artistic department ticket requests.
  • Assist in the periodic mailings and other communications with patrons, donors and board members.
  • Work periodic subscription concert duty at KCP/POA/BWY/POPS/PBA performances.
  • Create Customer Service Indexes for all donor and board member concerns.
  • Provide overflow assistance to Patron Services Representatives at the discretion of the Patron Services Director or Patron Services Manager.
Desired Qualifications:

  • Three plus years of customer service in a retail, call center or performing arts environment.
  • Strong computer skills with emphasis on data entry and MS Office proficiency.
  • Visible leadership skills.
  • Ability to deliver superior customer service skill to discerning and high profile clientele.
  • Prior ticket experience desired
  • Strong communication skills
  • Ability to interact with people from diverse backgrounds
  • Must be able to work some evenings and weekends

To apply for this position, send your cover letter and resume to Kimmel Center Human Resources:

Kimmel Center, Inc.
Human Resources
260 S. Broad Street, Suite 901
Philadelphia, PA 19102
fax: 215-790-5801
email: humanresources@kimmelcenter.org