Employment Opportunities

Patron Services Associate

Department: Ticket Philadelphia
Reports to: Patron Services Manager
Status: Non-exempt, Part-time

Summary:
The Patron Services Associate is responsible for providing superlative customer service to the patrons of all Ticket Philadelphia clients by adhering to the Ticket Philadelphia Standards of Excellence.

Essential Functions:

Provide excellent customer service to all patrons and clients by adhering to the Ticket Philadelphia Standards of Excellence
Selling tickets to all client events; accepting subscription orders by telephone and processing ticket exchanges and subscription ticket donations as needed
Accurately enter data and process payments
Responsible for accurately processing exact subscription renewals and new subscription orders arriving by mail, telephone, fax, internet and telemarketing
Provide timely response to patron requests for information received by mail, phone and email, as well as, assisting in preparation of mailings and other communications with patrons
Disseminate information regarding various arts organizations and venues
Create Customer Service Issue records for all patron compliments, complaints or out of the ordinary situations or comments
Assist in preparation of mailings and other communications with patrons
Actively up-sell additional offers such as parking, shipping and dinners
Other duties as assigned

Minimum Qualifications:

High school diploma or equivalent
One year of customer service in a retail, call center, or performing arts environment
Visible leadership skills and a desire to advance in the organization
Ability to deliver superior customer service
Strong communication skills
Computer literacy
Ability to interact with people from diverse backgrounds
Must be available to work evenings and weekends

To apply for this position, send your resume to Kimmel Center Human Resources:

Kimmel Center, Inc.
Human Resources
1500 Walnut Street, 17th Floor
Philadelphia, PA 19102
fax: 215-790-5801
email: careers@kimmelcenter.org