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Employment Opportunities

Academy of Music Ushers

Department: Kimmel Center
Reports to:
 House Manager
Status: Non-Exempt, Union


The Kimmel Center for the Performing Arts is seeking an upbeat, customer service oriented individual who thrives in a fast paced performing arts environment.  Ushers will have the opportunity to work at a variety of events in the Academy of Music building.  As the first line of interaction with our visitors, patrons and other guests, the ushers are responsible for assisting patrons at entertainment events by collecting admission tickets and passes, showing patrons to their seats, handing out playbills, stuffing programs, searching for lost articles, and providing patrons with directions.

Essential Functions:

  • Provides exceptional customer service
  • Greets patrons attending entertainment events
  • Supports the Kimmel Center mission
  • Counts and records number of tickets collected and examines tickets or passes to verify authenticity
  • Assists patrons in finding seats, lighting the way with flashlights, if necessary
  • Provides assistance with patrons' special needs, including helping those with wheelchairs
  • Provides information about the building
  • Guides patrons to exits or provides other instructions or assistance in case of emergency or evacuation
  • Maintains order and ensures adherence to safety rules
  • Settles seating disputes or helps solve other customer concerns
  • Distributes programs to patrons
  • Stuffs programs with marketing materials and/or program information
  • Searches for lost articles
  • Other duties as assigned

Education and Experience:

  • High School diploma or equivalent required
  • Excellent customer service skills
  • Prior experience providing customer service in a busy environment
  • Theater or performing arts experience preferred
  • Ability to deal with patrons in a gracious, informed and respectful manner
  • Excellent communication skills
  • Ability to problem solve under pressure
  • Must be 18 or older

Environment, Physical demands and other conditions:

  • Availability to work a varied schedule including daytime, evenings, weekends, holidays as performance schedule requires
  • Ability to stand/walk for long periods of time up to five (5) hours
  • This is a union (I.A.T.S.E. Local B29) position
  • A uniform will be provided

To apply for this position, send your cover letter and resume to Kimmel Center Human Resources:

Kimmel Center, Inc.
Human Resources
1500 Walnut Street, 17th Floor
Philadelphia, PA 19102
fax: 215-790-5801