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Employment Opportunities

Patron Services Associate

Department: Ticket Philadelphia
Reports to: Patron Services Manager
Status: Non-exempt, Part-time

Summary:
The Patron Services Associate is responsible for providing superlative customer service to the patrons of all Ticket Philadelphia clients by adhering to the Ticket Philadelphia Standards of Excellence.

Essential Functions:

  • Responsible for accurately accepting subscription orders by telephone and processing ticket exchanges and subscription ticket donations as needed.
  • Responsible for accurately processing exact subscription renewals and new subscription orders arriving by mail, telephone, fax, internet and telemarketing.
  • Actively up-sell additional offers such as parking, shipping and dinners.
  • Provide timely response to patron requests for information received by mail, phone and email, as well as, assisting in preparation of mailings and other communications with patrons.
  • Create Customer Service Issue records for all patron compliments, complaints or out of the ordinary situations or comments.
  • Assist in preparation of mailings and other communications with patrons.
  • Disseminate information regarding various arts organizations and venues.
  • Align customer service within the standards of KCI practices
  • Participate in other duties/tasks as requested by Management.

Education and Experience:

  • High school diploma or equivalent required.
  • One (1) year of customer service experience working in a retail, call center, or performing arts environment.

Knowledge, Skills and Abilities:

  • Must be available to work evenings and weekends.
  • Ability to interact with people from diverse backgrounds
  • Ability to deliver superior customer service
  • Strong communication skills
  • Computer literacy
  • Visible leadership skills and a desire to advance in the organization.

Environment, Physical demands and other conditions:

  • Some nights and weekends
  • Basic office environment

To apply for this position, send your cover letter and resume to Kimmel Center Human Resources:

Kimmel Center, Inc.
Human Resources
1500 Walnut Street, 17th Floor
Philadelphia, PA 19102
fax: 215-790-5801
email: careers@ticketphiladelphia.org