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Employment Opportunities

Philadelphia Orchestra Priority Services Coordinator

Department: Ticket Philadelphia
Reports to: Director of Patron Services, Ticket Philadelphia; Director of Annual Fund, Philadelphia Orchestra
Status: Non-exempt, Full-time

Summary:

The Philadelphia Orchestra Priority Services Coordinator is responsible for providing high-level personalized ticket service to major donors, and active Board Members of The Philadelphia Orchestra.  The Priority Services Coordinator will also serve as contact for The Philadelphia Orchestra for the handling of priority ticket requests from the Development, Marketing, and Artistic Administration departments.  He/she is a member of the Ticket Philadelphia Staff and will be responsible for other general Philadelphia Orchestra development-related and subscription duties.

 

Essential Functions:

  • Provide superlative customer service to major donors, high-value ticket-buying households and board members of The Philadelphia Orchestra
  • In coordination with POA staff and the Patron Services team, plan and      implement tactics to achieve the POA’s revenue, retention
  • Provides outbound customer service assistance to Orchestra patrons; sales, service, or follow-up
  • Processes high-level or significantly complex subscription renewals, exchanges, changes, subscription donations, and additions for Philadelphia Orchestra patrons
  • Accurately enters data and processes payments
  • Shares key information learned in conversations with POA patrons with development staff
  • Assist with implementation of comp policy
  • Processes subscription refunds for packages and overpayments
  • Participates in face to face assistance at the Subscriber Services table as needed
  • Assist in preparation of mailings and other communications with subscribers
  • Work periodic concert duty at Philadelphia Orchestra concerts to meet and greet VIP patrons in Founders Lounge
  • Provide periodic reports on POA projects to POA Director, Annual Fund and POA Marketing Manager
  • Provide overflow assistance to Patron Services Coordinator at the discretion of  the request of Ticket Philadelphia management, limited to Philadelphia      Orchestra related campaigns
  • Make outbound calls to major donors, high-value ticket-buying households and board members of The Philadelphia Orchestra in support of Orchestra      retention and loyalty programs.
  • Maintain files of customer correspondence using the Tessitura database
  • Maintain reciprocal ticketing agreements with Kimmel Center’s resident companies
  • Represent Ticket Philadelphia at monthly POA Development meetings
  • Ticketing liaison to all POA’s departments (Artistic, Education, Public Relations, etc.
  • Other duties as assigned

Education and Experience:

  • College degree - Associate’s preferred
  • One to two years' experience in customer services or sales environment      preferred

 Knowledge, skills and abilities:

  • Intermediate proficiency in MS Office
  • Excellent communication and diplomatic skills
  • Extremely detail oriented with excellent follow through
  • Ability to deal with difficult patrons and conflict
  • A team player with the ability to multi-task, also self-motivated and able      to work autonomously
  • Comfortable navigating and prioritizing requests from multiple departments
  • Basic project management

Environment, Physical Demands and Other Conditions: 

 

  • Office environment
  • Ability to walk/navigate 5 or more blocks to meetings on campus
  • Some nights and weekends required

To apply for this position, send your cover letter and resume to Kimmel Center Human Resources:

Kimmel Center, Inc.
Human Resources
1500 Walnut Street, 17th Floor
Philadelphia, PA 19102
email: careers@kimmelcenter.org

KCI is committed to playing a strong role in a united Philadelphia in which diverse communities see themselves represented in the arts both onstage and off. Applications from female and minority candidates are highly encouraged.