Reopening Update and FAQ
March 29, 2020
The Kimmel Cultural Campus will reopen in Fall 2021. We understand the many questions you may have about your rescheduled events and the many “what ifs” you may be weighing in buying tickets for future events. Please see below for some of our most Frequently Asked Questions (FAQs).
Is the Kimmel Cultural Campus still closed?
Yes, but the campus will reopen in the fall. Please refer Kimmelcenter.org for the most up to date status of events. As a nonprofit performing arts organization that relies heavily on ticket sales for support, this pandemic has significantly affected the livelihood of our Cultural Campus. Please consider becoming a donor and support us on our Road to Reopening.
Is the Kimmel Center parking garage still closed?
Yes. As our Kimmel Center building is closed, the parking garage is also closed until the campus is reopen in the fall of 2021.
Will I need to wear a mask, take my temperature, or provide a negative COVID test before attending a show in the future?
The health and safety of our community is our highest priority, we commit to meeting or exceeding the requirements from national, state, and local officials at the given time of each performance. With our reopening scheduled for fall 2021, we currently do not know what will be required in terms of health and safety protocols in the future. Rest assured, our protocols will be based on the most current information and guidelines available at that time. We will communicate this information as it becomes available.
Is there any information that is currently available about health and safety precautions when your campus reopens?
See our Safe and Clean Commitment for details and the most up to date information notice.
Has the show I have tickets to been canceled or postponed?
If your performance in question was between March 2020 – August 2021, it has been impacted. If you purchased tickets for a Kimmel Center Presents or Broadway Philadelphia performance, you will be receiving updates on your ticket purchases via email. Please check Kimmelcenter.org for the most up-to-date information.
What happens if the show I have tickets to is rescheduled?
We will be communicating to ticket buyers via email. Due to many factors, you may either receive notice your original tickets are valid for the new performance date, or that you will be receiving reissued tickets approximately four weeks before new performance dates.
What happens if the show I have tickets to is canceled?
Each of our presenters have different policies with regarding cancelations. For Kimmel Center Presents and Broadway Philadelphia presentations, which never expires and can be used for future events. If you are a Broadway Philadelphia Subscriber, funds from canceled performances were applied to your 2021/22 subscription.
If your ticket was purchased at the Box Office with cash, hold on to your ticket until our buildings are reopened. You will then need to present your ticket in-person at our Box Office to exercise your options.
What should I do with my physical tickets right now?
If your show is rescheduled, please hold on to your ticket as it will be honored on the rescheduled date, unless otherwise noted. If your show is canceled and you purchased with cash, please hold onto your ticket until our buildings are reopened. You will then need to return your ticket in-person at our Box Office to exercise your options.
Am I able to have my tickets refunded?
Each of our presenters have different policies with regards to ticket refunds. Each organization will provide you with a listing of your options in communications about your performance.
What if I can’t make the rescheduled date?
We look forward to welcoming you to the Kimmel Cultural Campus when we re-open this fall. If you are unable to make the new performance date, we can facilitate the transfer of your tickets to a friend or family as the performance date approaches, you may reach out to Patron Services team at 215-893-1999 or email@example.com. If you are a Subscriber and this pertains to a Broadway Philadelphia performance, you will have additional options available under the Covid-19 Subscriber Guarantee.
I am a Broadway Philadelphia Subscriber, is there an update on the season? Are my options more flexible?
Yes, we have just announced the Broadway Philadelphia 2021/22 season. Please refer to information and FAQ available at kimmelcenter.org/Broadway for season lineup and your flexible options.
How can I continue to stay connected to the arts during this time?
Visit our virtual stages! We invite you to stay connected by joining us and our Resident Companies on social media. You’ll see performance highlights, artist interviews, learning opportunities, and more – all available online from the safe comfort of your home. Click here to enjoy the arts virtually.
I have tickets for one of the resident artistic groups (The Philadelphia Orchestra, Pennsylvania Ballet, Opera Philadelphia, The Philly Pops, Philadelphia Chamber Music Society, The Curtis Institute of Music, or The Chamber Orchestra). How do I know the status of their performances?
Though we are all on the same Cultural Campus, our resident artistic groups have further information about their programming cancellations, ticket refunds, and 2021-2022 season plans on their individual websites. Please visit their websites for up-to-date information about their respective presentations:
I do not have access to, or do not know, the email address associated with my tickets. How can I know the status of my performance?
If you do not see our email communications, please keep an eye on our website for updates about a rescheduled date or cancellation. You can also update your email information associated with your account by reaching out to our Patron Services team at 215-893-1999 or firstname.lastname@example.org.
We won tickets at an event/giveaway. How do we get compensation or exchanges for them since we did not purchase, and our email is not associated with them?
Since we do not have a name/email associated with your tickets to contact you, please keep visiting our website and your particular performance page for updates about a rescheduled date or cancellation. In the event the performance is canceled, or you cannot make the new date, we unfortunately cannot provide any compensation as your complimentary giveaway tickets have no cash value.
If you continue to have questions beyond these FAQs, please reach out to our Patron Services team at 215-893-1999 or email@example.com.
And if you just want to connect in this time of separation, interact with us on all social media platforms using @kimmelculturalcampus. We want to see what you are doing to celebrate that #ArtHappensAtHome, too. We, just as passionately as you, do want to bring the arts back to Philadelphia as soon as possible and will be counting down the days until our curtains rise again.
Please continue checking kimmelcenter.org for the latest updates, and we hope to have you back on our Cultural Campus again soon!
As a nonprofit performing arts organization that relies heavily on ticket sales to support our annual operations and free education initiatives, this pandemic will have a ripple effect that will significantly affect the livelihood of our Cultural Campus. Please consider making a gift to Kimmel Cultural Campus and our resident artist groups to help support our mission through these challenging times. https://www.kimmelcenter.org/support-us/