Coronavirus (Covid-19) Update and FAQ
October 21, 2020
As the city of Philadelphia cautiously reopens in safe ways, the Kimmel Cultural Campus remains closed in compliance with City and Commonwealth guidelines.
Currently, the Kimmel Cultural Campus remains closed following the guidelines of the Philadelphia Department of Public Health which advises residents against participating in gatherings or more than 25 individuals during the “Green Phase” of reopening. As a result, hundreds of performances and events are being either canceled or rescheduled. All ticket holders will receive an email once plans are finalized. Our call volume is higher than normal, so wait times can vary. Please be patient with us during this time as we work with artists and producers to reschedule impacted performances. Information will be posted at KimmelCenter.org as soon as the details are finalized.
We know you have a lot of questions about the future of our performances, and we are working hard to provide answers as we navigate through these ever-changing circumstances. See below for some of our most Frequently Asked Questions (FAQs).
What performances were affected?
Many Kimmel Center performances and events are being rescheduled or canceled. We are currently working with producers and artists to reschedule hundreds of performances. We will email you once plans are finalized. Please check Kimmelcenter.org for the most up-to-date information.
Are the free events like La Noche, Sittin’ In: Live Sessions, and PNC Grow Up Great also canceled?
Yes. All free events scheduled to take place in our venues on the Kimmel Cultural Campus have been postponed until further notice. These specific free performances will not be rescheduled, as they occur monthly, but will resume in the future.
Do you think more performances will be canceled?
We will comply with The City of Philadelphia health officials and will continue to follow the guidance of local, state, and federal authorities as guidelines for large indoor gatherings are updated. We will communicate new developments to our guests as soon as we can.
How will I know if my postponed performance will be rescheduled or outright canceled?
Ticket holders for all impacted performances presented by the Kimmel Center, including Broadway Philadelphia, will be emailed, using the email address associated with the ticket purchase in our system, regarding the status of each performance as details are confirmed. This email will give a full update of new date/times. Ticket holders for impacted performances by one of our resident artistic groups should refer to the question below.
How can I continue to stay connected to the arts during this time?
Visit our virtual stages! We invite you to stay connected by joining us and our Resident Companies on social media. You’ll see performance highlights, artist interviews, learning opportunities, and more – all available online from the safe comfort of your home. Click here to enjoy the arts virtually.
I have tickets for one of the resident artistic groups (The Philadelphia Orchestra, Pennsylvania Ballet, Opera Philadelphia, The Philly Pops, Philadelphia Chamber Music Society, The Curtis Institute of Music, or The Chamber Orchestra). How do I know the status of their performance?
Though we are all on the same Cultural Campus, our resident artistic groups have further information about their programming cancellations and ticket refunds on their individual websites. Please visit their websites for up-to-date information about their respective presentations:
I do not have access to, or do not know, the email address associated with my tickets. How can I know the status of my performance?
If you do not see our email communications, please keep an eye on our website for updates about a rescheduled date or cancellation. You can also update your email information associated with your account by reaching out to our Patron Services team at 215-893-1999 or email@example.com.
We won tickets at an event/giveaway. How do we get compensation or exchanges for them since we did not purchase and our email is not associated with them?
Since we do not have a name/email associated with your tickets to contact you, please keep visiting our website and your particular performance page for updates about a rescheduled date or cancellation. In the event the performance is canceled, or you cannot make the new date, we unfortunately cannot provide any compensation as your complimentary giveaway tickets have no cash value.
What happens if my performance is canceled?
If your performance is canceled, we will send you an email notification with information about your impacted performance. If your ticket was purchased at the Box Office with cash, hold on to your ticket until our buildings are reopened. You will then need to present your ticket in-person at our Box Office to exercise your options.
Am I able to have my tickets refunded?
Each of our presenters have different policies with regards to ticket refunds. Each organization will provide you with a listing of your options in communications about your performance.
What if I can’t make the rescheduled date?
We look forward to welcoming you to the Kimmel Center Campus when we re-open. We can facilitate the transfer of your tickets to a friend or family as the performance date approaches.
I am a subscriber and I cannot make my rescheduled Broadway performance date. What are my options?
If you can’t attend the rescheduled date, you can contact Patron Services at 215-893-1999 or firstname.lastname@example.org for your ticket exchange options.
What should I do with my physical tickets right now?
- If your show is rescheduled, please hold on to your ticket as it will be honored on the rescheduled date.
- If your show is canceled and you purchased with cash, please hold onto your ticket until our buildings are reopened. You will then need to return your ticket in-person at our Box Office to exercise your options.
Is the Kimmel Center parking garage still open?
No. As our Kimmel Center building is closed, the parking garage is also closed until further notice.
I’m just sad and disappointed that I will no longer get to see my planned performance that I was really looking forward to.
We completely understand, and honestly, we are just as sad as you. As presenters of the arts, we also look forward to performances coming to our Cultural Campus and are heartbroken that we are unable to bring the Philadelphia community together at this time. But never fear—the entire performing arts community is in this together and as creative minds, we cannot just sit still in times of uncertainty. We must create. There are so many ways to experience the arts at this time online -- from living room concerts, to livestreamed performances, social media collaborations, and more. Don’t let not being able to come to the theater stop you from enjoying the transformative power of the arts. Join us on social media for #ArtHappensAtHome
If you continue to have questions beyond these FAQs, please reach out to our Patron Services team at 215-893-1999 or email@example.com.
And if you just want to connect in this time of separation, interact with us on all social media platforms using @kimmelcenter. We want to see what you are doing to celebrate that #ArtHappensAtHome, too. We, just as passionately as you, do want to bring the arts back to Philadelphia as soon as possible and will be counting down the days until our curtains rise again.
Please continue checking kimmelcenter.org for the latest updates, and we hope to have you back on our Cultural Campus again soon!
As a nonprofit performing arts organization that relies heavily on ticket sales to support our annual operations and free education initiatives, this pandemic will have a ripple effect that will significantly affect the livelihood of our Cultural Campus. Please consider making a gift to Kimmel Center and our resident artist groups to help support our mission through these challenging times. https://www.kimmelcenter.org/support-us/